Terms-Conditions

Terms & Conditions

Effective Date: July 8, 2026

Welcome to Rivaah.co.in (“Website”). These Terms & Conditions govern your use of our website and the purchase of products from Rivaah. By accessing or using this website, you agree to be bound by these Terms & Conditions.

1. About Us

Rivaah is an online clothing store offering women’s ethnic wear, including Lucknowi Chikankari Kurtis, Kurta Sets, and related apparel.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate and complete.

3. Products

We strive to display our products, colors, embroidery, and fabrics as accurately as possible. However:

  • Actual product colors may vary slightly due to screen settings and photography.

  • As many products involve handcrafted work, slight variations in embroidery, stitching, or finish are natural and are not considered defects.

4. Pricing

  • All prices are displayed in Indian Rupees (INR).

  • Prices are inclusive of applicable taxes unless otherwise stated.

  • We reserve the right to change prices without prior notice.

  • In case of an obvious pricing error, we reserve the right to cancel the order and issue a full refund.

5. Orders

After placing an order, you will receive an order confirmation via email or SMS/WhatsApp (where applicable).

We reserve the right to:

  • Accept or reject any order.

  • Cancel orders due to stock unavailability.

  • Cancel orders suspected of fraud or misuse.

  • Request additional verification before processing an order.

6. Payments

We accept secure online payments through PayU and other available payment methods displayed during checkout.

By making a payment, you authorize the payment gateway to process your transaction.

Rivaah does not store your complete debit card, credit card, banking credentials, CVV, or UPI PIN.

7. Shipping

Orders are processed within the estimated processing time mentioned on the website.

Delivery timelines may vary depending on:

  • Customer location

  • Courier availability

  • Public holidays

  • Natural events beyond our control

Shipping charges, if applicable, will be displayed during checkout.

8. Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation may not be possible.

9. Returns & Refunds

Products may be eligible for return or exchange only according to our Return & Refund Policy.

Refunds, where approved, will be processed through the original payment method within the applicable processing period.

10. Intellectual Property

All content on this website, including:

  • Images

  • Product photographs

  • Logos

  • Graphics

  • Text

  • Designs

is the exclusive property of Rivaah and may not be copied or used without written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access.

  • Upload harmful software or malicious code.

  • Interfere with website functionality.

12. Limitation of Liability

Rivaah shall not be liable for:

  • Indirect or consequential damages.

  • Delay caused by courier partners.

  • Loss arising from events beyond our reasonable control.

Our maximum liability shall not exceed the value of the purchased product.

13. Privacy

Your use of this website is also governed by our Privacy Policy.

14. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the location of Rivaah’s principal place of business.

15. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the updated Terms.

16. Contact Us

For any questions regarding these Terms & Conditions, please contact us using the contact details provided on the website.

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